Cancellation Policy
• All confirmed bookings are final and non-changeable.
• 50% refund up to 30 days before charter date, as long as the client pays 100% upfront. No refund if client pays 50% deposit. No refund for no-shows.
• Passport/Government-Issued ID and credit card of the person who paid for the reservation are required before boarding.
• Should weather and/or other unforeseen matters not permit safe charter conditions, Aqua Experiences will reschedule your charter date with no additional charges.
• In the event that the weather is cloudy or rainy, this will not justify cancellation or refund.
• Aqua Experiences will not be responsible for the loss or damage to any personal belongings left unattended on board.
• On the rare occasion that your reserved yacht becomes unavailable, we will gladly accommodate a similar model or upgrade to the next available boat at no additional cost.
• The safety and well-being of our guests and crew members is our number one priority. We are always closely monitoring the guidelines from the Maritime Authorities and depending on the weather conditions, your Captain will let you know if you must return earlier.
• If you bring your own DJ (including music equipment), Chef, or Photo/Videographer an extra fee will be charged depending on the yacht.
SMS Terms & Conditions
Aqua Experiences LLC offers text messaging to customers who opt in through a form on our website. Non-marketing messages include responses to quote requests, booking confirmations, reservation reminders and customer support. If you separately opt in, you may also receive marketing messages with special offers and promotions.
You can cancel the SMS service at any time. Just text STOP to the number you received messages from. After you send STOP, we will reply with a message to confirm that you have been unsubscribed and you will no longer receive SMS messages from us. To join again, sign up as you did the first time and we will start sending messages to you again.
If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance, or contact us at info@aquaexperiences.com or +1 (305) 504-0533.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Consent to receive text messages is not a condition of purchase.
If you have any questions regarding privacy, please read our Privacy Policy at www.aquaexperiences.com/privacy.
You must be at least 18 years old to opt in to our SMS program. By opting in, you confirm that you are 18 years of age or older and the account holder or authorized user of the mobile number provided.